CUSTOMER SUPPORT POLICY

Refunds & Returns Policy

At Pure Peptide Labs, customer satisfaction and product integrity are top priorities. Due to the sensitive and research-specific nature of our products, we maintain a strict but fair Refunds & Returns Policy outlined below.

01

No Returns on Opened or Used Products

For safety, sterility, and compliance reasons, we do not accept returns on opened, used, or reconstituted peptides. Once a vial or product seal is broken, it cannot be returned or exchanged.

02

Damaged or Incorrect Orders

If you receive a damaged item or an incorrect order, please notify us within 48 hours of delivery. Include clear photos of the product and packaging for verification.

Once approved, we will offer:
  • A replacement at no additional cost
  • Or store credit for future purchases
03

Refund Eligibility

Refunds may be issued under limited circumstances, such as:

  • Lost shipments (confirmed via tracking and support review)
  • Out-of-stock items that cannot be replaced
  • Duplicate or accidental charges

Approved refunds are issued to the original payment method within 5–10 business days.

04

Order Cancellations

Orders may be canceled within 1 hour of placement, provided they have not been processed or shipped. Once dispatched, orders cannot be canceled or refunded.

Contact for Refund Requests

For refund or return-related queries, please contact our support team with your order details and any relevant images.

Email: contact@truepeptidelabs.net

Last updated: June 24, 2026